Website Terms and Conditions

LEADLIFE WEBSITE
GENERAL TERMS AND CONDITIONS REGARDING THE USE OF THE WEBSITE

(hereafter ‘WEBSITE TERMS AND CONDITIONS’)


SUMMARY: 

Don’t you find Website Terms and Conditions often too long and difficult? Does all the legal jargon make your head spin? We fully understand that at Leadlife. But we do think it’s important to inform you about how you can use the personalized Leadlife Application and the (non-)personalized Services, Products and Pathways it offers.


That's why we've created this 2-minute summary for you. This summary will help you get the necessary information and inform you of everything you need to know in no time!


IMPORTANT TO KNOW:

We recommend you read these Website Terms and Conditions carefully before using our entire service. See the Website for the most up-to-date version of the Website Terms and Conditions (link).


The information available on our Website is of a general nature. The information is not adapted to personal or specific circumstances and should therefore not be interpreted as personal or medical advice. 


Now we’ve got that out of the way, let’s move on to the most important bit: what is LEADLIFE and how does it work?

Leadlife offers a digital platform to improve your quality of life. This is made available to you via the subscription you have chosen within the mobile application and the associated personal dashboard. Leadlife uses the personalized Leadlife application to offer its (non-)personalized services, products and pathways through i.a. Leadlife LC, Leadlife Partners or through independent healthcare professionals, care practitioners or otherwise, all of which allow you to manage and improve your wellbeing and lifestyle in the best possible way. These services, products and pathways can be found and, where applicable, purchased in our Leadlife catalog. You can choose to have them personalized to your individual requirements or not.


When can you use LEADLIFE’s website?

  • To use our Website, you must accept our Website Terms and Conditions. They set out your rights and obligations while using our Website.
  • In addition, you must also agree to our privacy policy. Any personal information shared with us will only be used to enable your use of our Website. Please see our Privacy Statement (link) for more information on this subject.

What else do you need to know?

  • To use the contact form on our Website, you must first read and accept our Website Privacy Statement.
  • If you violate our Website Terms and Conditions, you risk being banned from using our Website.
  • Our Website is provided ‘as is’ and without any warranties. You therefore use this Website and the information on it at your own risk. 
  • You may use the Website only for its intended purposes and you are solely responsible for your confidential use of the Website.
  • We will always remain the sole owner of the Website, including all related intellectual property rights. You will always remain the owner of your own data. 
  • LEADLIFE can only be held liable for direct damage attributed to us for the use of the Website, and to the extent permitted by law, up to a maximum amount of €500 per cause.
  • Our Website Terms and Conditions may be updated from time to time. It is always available on our Website (link).

If you have any questions, please do not hesitate to contact us by email at info@leadlife.com.


Would you like to know more? Our WebsiteTerms and Conditions explain everything in more detail.

LEADLIFE WEBSITE
GENERAL TERMS AND CONDITIONS REGARDING THE USE OF THE WEBSITE


Version 3.4 – April 2nd 2024


LEADLIFE WEBSITE GENERAL TERMS AND CONDITIONS REGARDING THE USE OF THE WEBSITE 1

(hereafter ‘WEBSITE TERMS AND CONDITIONS’) 1

LEADLIFE WEBSITE GENERAL TERMS AND CONDITIONS REGARDING THE USE OF THE WEBSITE 3

Article 1 – SCOPE 4

Article 2 – DESCRIPTION OF THE WEBSITE INCLUDING THE CONTACT FORM 4

Article 3 – USE OF THE WEBSITE (INCLUDING THE CONTACT FORM) 5

Article 4 – DESCRIPTION OF THE SERVICES 5

Article 5 – USE OF THE SERVICES 6

Article 6 – LICENSE, USE OF THE WEBSITE AND SERVICES AND RESTRICTIONS 6

Article 7 – INTELLECTUAL PROPERTY RIGHTS 7

Article 8 – SUPPORT 8

Article 9 – PRIVACY AND PERSONAL DATA PROTECTION 8

Article 10 – LIABILITY 9

Article 11 – WARRANTIES AND DISCLAIMERS REGARDING THE WEBSITE AND SERVICES 9

Article 12 – UPDATES AND CHANGES TO THE WEBSITE TERMS AND CONDITIONS 12

Article 13 – TERM AND TERMINATION 13

Article 14 – MISCELLANEOUS 13

Article 15 - DEFINITIONS 15


Article 1 – SCOPE


  1. The LEADLIFE Website (hereinafter referred to as ‘Website’) is owned and operated by LEADLIFE TECHNOLOGIES, a private limited company incorporated under Belgian law, with registered office at Zwaanhofweg 10, 8900 Ypres, Belgium, registered with the Crossroads Bank for Enterprises under company number 0834.079.442 (hereinafter ‘LEADLIFE’). Throughout these Website Terms and Conditions, LEADLIFE will be referred to as ‘we’, ‘us’, ‘our’ or ‘LEADLIFE’.

  1. These Website Terms and Conditions describe how you (hereinafter referred to as ‘you’ or ‘User’) may use our Website (including the contact form). By using our Website (including the contact form), you agree to be bound by these Website Terms and Conditions.

  1. These Website Terms and Conditions set out how you can use the Website (including the contact form) and under what conditions. By using the Website (including the contact form), you agree to be bound by these Website Terms and Conditions, and you acknowledge that each of these terms and conditions is truly intended and that none of these terms and conditions, individually or collectively, creates a manifest imbalance between the rights and obligations of LEADLIFE and yourself.

  1. By filling out the contact form on the Website, you acknowledge and agree that this relationship is exclusively governed by the Website Terms and Conditions. You declare and warrant that you have the necessary legal authority to agree to and accept these Website Terms and Conditions.

The definitions of these Website Terms and Conditions are described in Article 15 of these Website Terms and Conditions. 


Article 2 – DESCRIPTION OF THE WEBSITE INCLUDING THE CONTACT FORM


The objective of the Website is twofold:

  • On the one hand, the Website acts as a central source of useful information about the products, services and pathways offered by LEADLIFE;
  • On the other hand, you can receive more information about LEADLIFE's services using the contact form on the Website (hereinafter referred to as the ‘Form’).

Article 3 – USE OF THE WEBSITE (INCLUDING THE CONTACT FORM)


3.1. Each user has the following obligations with regard to the use of the Website (including the contact form):

  • To comply with the provisions of applicable laws, regulations, decrees, ordinances or decisions of federal, regional, local or international authorities, including but not limited to provisions relating to the protection of Personal Data;
  • To refrain from manipulating the provided information in any way or by any method;
  • Not to send any data, messages or documents via the Website (including the contact form), or upload data or documents via the Website (including the contact form):
  1. that infringe the rights (including, but not limited to, moral rights or intellectual property rights) of any Third Parties;
  2. the content of which is harmful, defamatory, violent, unlawful, obscene or degrading or invades the privacy of any Third Parties;
  3. the use or possession of which by the User is prohibited by law or contract;
  4. that contain viruses or instructions that may damage the Website and/or the services offered through the Website (including the contact form).

3.2. In order to use the Website (including the contact form), you must have an internet connection. You are solely responsible for the telecommunications of the computer network equipment necessary to use the Website (including the contact form). You are responsible for making this available. 


3.3. You are jointly responsible for the secure and confidential use of the Website (including the contact form). You are also solely responsible for the information you decide to enter on the Website (including the contact form).


3.4. We cannot be held liable for any loss or damage resulting from any failure to comply with the above requirements. 


Article 4 – DESCRIPTION OF THE SERVICES


The services provided by LEADLIFE in the context of this Website (hereinafter referred to as 'Services') consist of supporting the provision of the Website and the Form. LEADLIFE uses the information the User provides in the Form to offer the Leadlife application that it has developed or to provide additional information in this regard.


Article 5 – USE OF THE SERVICES


5.1. LEADLIFE, the Website and the Services provided by LEADLIFE are not intended to diagnose, prevent, monitor, predict, anticipate, treat or alleviate any disease or medical condition. Please talk to your doctor for medical advice and/or treatment.

5.2. The Website and the Services are provided ‘as is’ and without any warranties. The use of the Website and/or Services is therefore solely at your own risk.

5.3. LEADLIFE is not liable for ambiguity arising from translations or incorrect translations. In line with this, LEADLIFE is not liable for any defect or shortcoming in the services of Third Parties that it uses.

5.4. The User must behave according to the rules of civility when using the Website and Services.

5.5. The User shall undergo the Services in accordance with the instructions given by LEADLIFE employees. If the User does not comply with the instructions and this results in damage, LEADLIFE reserves the right to reclaim this damage from the User.


Article 6 – LICENSE, USE OF THE WEBSITE AND SERVICES AND RESTRICTIONS 


6.1. The Website we provide, including all its functionalities, is our exclusive property. We reserve all rights in and to the Website not expressly granted to you in these Website Terms and Conditions.


6.2. We hereby grant you a personal, revocable, non-exclusive, non-transferable, non-sublicensable right to use the Website for the duration of the agreement in accordance with the Website Terms and Conditions. 


6.3. We license the Website free of charge and on an ‘as is’ and ‘as available’ basis and make no warranties of any kind, whether express, implied, statutory or otherwise, with respect to the Website (including any content contained therein), including (without limitation) any implied warranties of satisfactory quality, marketability, fitness for a particular purpose or non-infringement. In order to use the Form on the Website, you must first read and accept our Privacy Statement. It is forbidden to use the Form without first accepting our Privacy Statement.


6.4. Neither you nor any Third Party shall under any circumstance:

  • decompile, disassemble or reverse engineer any software relating to the Website (including the contact form) and/or the Services, or attempt to reconstruct or discover in any way the source code, underlying ideas, algorithms, file formats or programming interfaces of the Website (including the contact form) and/or the Services;  
  • distribute, sell, rent, sublicense, lease, loan, distribute, or otherwise transfer the Website or any part thereof to any Third Party, unless expressly permitted under these Website Terms and Conditions;
  • alter, remove, or obscure any product identification, proprietary information, copyright notices, digital watermarks, or other notices contained in or on the Website;
  • modify, adapt, or alter any part of the Website, create a derivative work from any portion of the Website (including the contact form), or integrate the Website (including the contact form) into or with any other software, unless expressly permitted by us in writing;
  • use the Website (including the contact form) and/or the Services to engage in or promote illegal activities;
  • use any automatic, electronic, or manual high-volume process to access the Website (including the contact form), search it, or collect information about the Website (including the contact form), (including but not limited to robots, spiders, or scripts);
  • intentionally disseminate worms, Trojan horses, corrupted files or other destructive or deceptive elements or use the Website (including the contact form) and/or Services for unlawful, intrusive, infringing, defamatory or fraudulent purposes;
  • remove or otherwise circumvent technical and other protective measures in the Website (including the contact form).

Article 7 – INTELLECTUAL PROPERTY RIGHTS


7.1. For the purposes of these Website Terms and Conditions between us and the User, the Website (including the contact form) including all its functionalities and any related software and/or additional documentation provided, and all (established and/or applicable) related or associated worldwide Intellectual Property Rights remain our exclusive property or that of our licensors. 


7.2. LEADLIFE reserves all rights in and to LEADLIFE that are not expressly granted to you in these Website Terms and Conditions. Unless expressly set out in these Website Terms and Conditions, no explicit or implied license is granted to the User with respect to the Website or any part thereof, including any right to obtain any source code, data or other technical material relating to the Website.


7.3. It is expressly understood, acknowledged, and agreed that whenever the User, whether formally requested or not, provides reasonable suggestions, comments, and feedback regarding the Website (including the contact form) and/or Services to LEADLIFE, including but not limited to usability, bug reports, and test results (collectively, ‘Feedback’), the User shall provide LEADLIFE with the following worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid rights: 


  1. a) to use, copy, modify, sell, distribute, sublicense, and create derivative works from the Feedback as part of any LEADLIFE product, technology, service, specification, or other documentation, including but not limited to the Website (including the contact form) and/or Services; 
  2. b) to publicly perform or display, import, broadcast, distribute, license, offer for sale and sell, rent, lease, or lend the Feedback (and derivative works thereof) as part of a service.

Article 8 – SUPPORT


Please do not hesitate to contact us if you need technical support. LEADLIFE provides a support service for Users on working days (with the exception of public holidays) between 9 a.m. and 5 p.m. You can call the support service at +32 9 396 38 10 or email support@leadlife.com if you have any questions. We will make reasonable efforts to respond to your inquiries as quickly as possible and to resolve any technical problems you experience with the Website and/or Services.


Article 9 – PRIVACY AND PERSONAL DATA PROTECTION


9.1. Your privacy is very important to us. We will therefore always comply with all applicable laws when processing your Personal Data. 


9.2. You will always retain ownership of your Personal Data. We only collect and process your Personal Data in accordance with our Privacy Statement. 


9.3. Please consult the Privacy Statement on the Website for more information about how we collect and process your Personal Data.


9.4. You must agree to our Privacy Statement before you are able to use the Website and/or Services.


Article 10 – LIABILITY


10.1. To the fullest extent permitted by law, we can in no event be held liable for any loss or damage caused by viruses or other technologically harmful material that may infect your (mobile) device, data or other protected material through your use of the Website and/or Services.


10.2. In accordance with this article of the Website Terms and Conditions, you agree that we can only be held liable on the basis of these Website Terms and Conditions to the extent that the damage you suffered is directly attributable to us.


10.3. The Website may contain inaccuracies and typographical errors. We do not guarantee the accuracy or completeness of the content on the Website. We also expressly reserve the right to correct any erroneous information on the Website.


Article 11 – WARRANTIES AND DISCLAIMERS REGARDING THE WEBSITE AND SERVICES


  1. By Us

11.1. All warranties, conditions and representations otherwise implied by the applicable law with respect to the Website (including the contact form) and/or Services are excluded to the fullest extent permitted by law and are rejected. Unless expressly set out in these Website Terms and Conditions and to the extent permitted by the applicable law, the Website (including the Form) and/or Services (and as indicated in Article 5.2. of these Website Terms and Conditions), are provided on an ‘as is’ basis. We make no (and hereby reject any) other warranties or representations and conditions, whether in writing, oral, express or implied and without limitation, and all implied warranties as to adequate quality, treatment, usage or practice of trade, marketability, usefulness, availability, title, non-infringement or fitness for a particular use or purpose, and this subject to the use, misuse or inability to use the Website (including the Form) and/or Services. In particular, we do not represent or warrant that the Website (including the Form) and/or Services are free of errors, viruses or other harmful components, or that defects will be corrected. In this regard, you should take your own precautions.


We do not guarantee that:

  • All errors will be corrected or access to or operation of the Website (including the Form) and/or Services will always be uninterrupted, secure and error-free;
  • The information available on the Website is true, complete and accurate.

11.2. You expressly acknowledge and agree that we are not liable for any health-related decisions, advice and consequences that you and/or Third Parties make on the basis of information on the Website, whether or not such data is accurate. 

This includes, but is not limited to:

  • if you are advised to seek further guidance from your own physician and you and/or your physician do not follow this, neither LEADLIFE nor any LEADLIFE employee shall be liable for the direct and indirect consequences thereof;
  • Neither LEADLIFE nor any employee of LEADLIFE is (medically) liable for your use of the Website;
  • Neither LEADLIFE nor any employee of LEADLIFE or independent contractor providing services to LEADLIFE is or can be held responsible for any damage caused by the content of the Website.
  • Neither LEADLIFE nor any employee of LEADLIFE or independent contractor providing services to LEADLIFE can be held liable for the defective or incorrect representation and/or translation of the Website. 

Neither LEADLIFE nor any employee of LEADLIFE or independent contractor providing services to LEADLIFE is or can be held responsible for any damage caused by the Website offered by LEADLIFE. Neither we, nor any employee of LEADLIFE, or independent contractor providing services to LEADLIFE are responsible for any damage, limitation, defects, shortages, errors, etc. arising from a limitation and/or defect in the services provided by suppliers/Third Parties of LEADLIFE.


11.3. We will indemnify and defend you against substantiated and valid claims from Third Parties to the extent that the claim is based on a violation of the Third Party's Intellectual Property Rights by the Website and/or Services, excluding claims resulting from:

  • Your unauthorized use of the Website and/or Services;
  • Changes to the Website and/or Services by you or by a Third Party appointed by you;
  • Your failure to use the latest version of the Website or your inability to install corrections in the Website if we indicated that the update or correction was necessary to prevent a possible breach;
  • Your use of the Website and/or Services in conjunction with products or services that are not specifically ours, without our express consent.

11.4. Such an obligation to indemnify is subject to the following conditions:

  • You will promptly notify us in writing of any such claim;
  • We will determine the defense and settlement of any such claim in our sole discretion;
  • At our request, you will cooperate fully with us in the defense and settlement of any such claim at our expense;
  • You will not make any representations as to our liability with respect to any such claim, nor will you agree to any settlement with respect to any such claim without our prior written consent.

If these conditions are met, we will indemnify you against all damages and costs incurred by you as a result of any such claim, as awarded by a court of last resort or as agreed in the settlement with our plaintiffs.


11.5. If, in our reasonable opinion, the Website and/or Services is likely to be the subject of an infringement claim by a Third Party, we reserve the right, in our sole discretion and at our own expense, to:

  • modify the Website and/or Services (or the (allegedly) infringing part thereof) so that the infringement no longer exists, but the equivalent functionality is retained;
  • obtain a license for you to use the Website and continue to use it in accordance with these Website Terms and Conditions.

  1. By the User

11.7. You will indemnify and hold us harmless from any claim, demand, loss, liability or damage of any kind, including reasonable attorneys' fees, whether in tort or contract, that we may face as a result of a claim by a Third Party relating to:

  • your breach or violation of any provision of these Website Terms and Conditions or any other instructions or policies;
  • content that infringes the intellectual property rights of third parties;
  • fraud, deliberate deception or gross negligence on your part.

11.8. You agree that the use of the Website (including the contact form) and/or Services in violation of the provisions of Articles 9 and 11 constitutes unauthorized and inappropriate use of our Website and/or Services.


11.9. If you fill in the Form on the Website for someone else, you must provide accurate information and you will need the consent of the data subject to do so. 


Article 12 – UPDATES AND CHANGES TO THE WEBSITE TERMS AND CONDITIONS


12.1. LEADLIFE reserves the right, at any time, with or without cause and without prior notice to or liability to you, to:

  • amend, supplement or change these Website Terms and Conditions for legitimate reasons;
  • modify the Website (including the contact form) and/or Services. This includes the removal or discontinuation, temporarily or permanently, of any service or other feature of LEADLIFE without any liability to you or any third party; and/or
  • reject or terminate, temporarily or permanently, your use of and/or access to LEADLIFE's Website (including the contact form) and/or Services, in whole or in part.

12.2. Any such changes or additions to the Website Terms and Conditions or the Website (including the contact form) and/or Services shall be effective immediately upon being made available on the Website or after you have otherwise been notified. By continuing to use the Website (including the contact form) and/or Services after the specified time, you agree to the changes, additions or modifications of the Website Terms and Conditions and/or the Website (including the contact form) and/or Services.


12.3 You do not have the right to change, supplement or modify these Website Terms and Conditions in any way.


12.4 You will be notified separately of any changes, additions and/or modifications to LEADLIFE's Privacy Statement, in accordance with the relevant provisions of LEADLIFE's Privacy Statement.


12.5 We recommend you check the Website Terms and Conditions regularly to ensure that you are aware of LEADLIFE's most recent Website Terms and Conditions.


Article 13 – TERM AND TERMINATION


13.1. These Website Terms and Conditions (and therefore the agreement between you and us) are effective from the moment you agree to these Website Terms and Conditions when you fill in the Form on the Website or we create a customer file for you, and will remain in force for as long as you use the Website and/or Services. 


13.2. We may immediately restrict, terminate or suspend your use of the Website (including the contact form) and/or Services at any time, without prior notice or liability, in our sole discretion, due to any serious breach committed or caused by you of these Website Terms and Conditions or the underlying agreement and without limitation, including, but not limited to, a violation of the Website Terms and Conditions, or any other instructions, guidelines or policies (including, but not limited to, our Privacy Statement). Any such suspension by us will continue until you have remedied the breach that led to the suspension or restriction.


Article 14 – MISCELLANEOUS


  • Force majeure
    •

    14.1. We cannot be held liable for any failure or delay in the performance of our obligations in relation to the Website (including the contact form) and/or Services if such failure or delay is due to causes beyond our control, including but not limited to force majeure, war, strikes, lockouts, riots, epidemics, fire, communication failures, power outages, earthquakes, other disasters, unauthorized access to our information technology systems by Third Parties or for any other reason if our failure to perform obligations is beyond our reasonable control.


    1. Entire Agreement 

    14.2. These Website Terms and Conditions, together with our Privacy Statement, constitute the entire agreement and understanding between you and us. These Website Terms and Conditions supersede all prior proposals, understandings and any other oral or written agreements between you and us relating to this subject matter.


    III. Severability

    14.3. If any provision of these Website Terms and Conditions is found to be unenforceable or invalid by a competent court, the remaining provisions of these Website Terms and Conditions shall remain enforceable. The invalid and unenforceable provision shall be deemed valid and enforceable to the fullest extent permitted by law.


    1. Exemption

    14.4. The unenforceability of any provision of the Website Terms and Conditions shall not mean that it or any other provision will be waived.


    1. Allocation

    14.5. We may freely transfer or partially transfer the rights and obligations set out in these Website Terms and Conditions without your consent and without notice to you.

    You may not transfer these Website Terms and Conditions or any of your rights and obligations under these Website Terms and Conditions without our prior written consent. 

    These Website Terms and Conditions shall be binding upon and for the benefit of the parties and their respective successors and assignees.


    1. Notices

    14.6. All of our notices intended to be received by you will be deemed to have been delivered and effective when they are made available to you on the Website.


    VII. Expiration of the agreement

    14.7. Articles 10 (LIABILITY), 11 (WARRANTIES AND DISCLAIMERS REGARDING THE WEBSITE AND SERVICES), 13 (TERM AND TERMINATION) AND 14.9 (APPLICABLE LAW AND JURISDICTION) shall remain in force after termination or expiration of the agreement.


    VIII. Dispute resolution

    14.8. If the User has a claim or if a dispute arises in relation to the Website (including the contact form) and/or the Services, the User undertakes to first submit this claim or dispute to LEADLIFE and to try to resolve it amicably, by contacting LEADLIFE at the following email address: (support@leadlife.com)
    If an amicable settlement cannot be reached, the User is free to exercise his rights before the competent court.


    VIV. Applicable Law and Jurisdiction

    14.9. The Agreement shall be exclusively governed by and interpreted in accordance with Belgian law and shall not be interpreted in accordance with any conflict of laws or regulations. The courts and tribunals of the judicial district of East Flanders, Ghent division have exclusive jurisdiction if a dispute arises with regard to the Website and/or these Website Terms and Conditions.


    Article 15 - DEFINITIONS

    The following definitions apply to these Website Terms and Conditions:

    15.1. "Website Terms and Conditions" refers to these present Website Terms and Conditions;

    15.2. "Third Parties" means any natural or legal person or entity that is not a party to these Website Terms and Conditions;

    15.3. "User" means the user of the Website and/or Services;

    15.4. "Intellectual Property Rights" means all currently known or hereafter additional (i) copyrights, related rights and moral rights, (ii) trademark or service mark rights, (iii) trade secret rights, know-how, professional knowledge, (iv) patents, patent rights and industrial property rights, (v) layout design rights, design rights, (vi) additional protection certificates, (vii) trade and company names, domain names, database rights, rental rights and all other industrial intellectual property rights. any proprietary or similar rights (whether registered or unregistered), (viii) all registrations, applications for registration, renewals, extensions, divisions, improvements or reissues relating to such rights and the right to apply, maintain and enforce any of the foregoing, in each case and in any jurisdiction worldwide, for as long as such protection is in place;

    15.6. "Personal Data" means any information relating to an identified or identifiable individual; 

    15.7. "Privacy Statement" means LEADLIFE's privacy statement regarding the processing of personal data;


    ***


    For any further questions about the Website, the Services or these Website Terms and Conditions, please contact us at the following address: info@leadlife.com.

    These Website Terms and Conditions are provided electronically via the Website (Link).

    A paper version is available on request via info@leadlife.com.