Frequently Asked Questions

We make a distinction between purchasing via the leadlife app or via the website www.leadlife.com .

Purchase via the leadlife application

From the leadlife application you can get an overview of all analyses and guidance we offer via ' Catalog '. Our services can be purchased in the app. If there are additional costs, this will be clearly stated per service. These additional costs are settled directly with the customer.

During the ordering process you will be given the opportunity to enter a discount code, gift voucher, etc. These will be automatically deducted during the checkout process . If the full value of a gift voucher is not used, it is sufficient to keep this code safe. The remaining amount remains available and can be used for a possible later purchase.

After your purchase via the leadlife app

When you have purchased a leadlife service via the leadlife application, your purchased service(s) will automatically appear under ' My active courses ' after receipt of your payment. You will receive an order confirmation of your purchase by email.

How do you get started with your purchased service?

Then select your purchased route under 'My active routes' and follow the further steps in the application. These steps are different for each service. If an online or physical appointment needs to be made, you will be able to record this using the steps in your route.

Make an appointment:

Depending on your purchased trajectory, you will have to make an appointment in the lifestyle center (Ghent) or online. The available moments are automatically displayed in the leadlife app. Once you have booked your appointment, you will receive a confirmation by email.

If you have purchased multiple analyses/services, we will try to use your online/physical appointment as efficiently as possible. This means that we will try to combine any analyses and/or results discussions as much as possible.

Your appointment with…:

Depending on your purchase and the phase of your journey, you will or will not have an appointment with an independent doctor and/or health expert. If you want an appointment with a specific health expert, you can always inform us via support@leadlife.com or by phone on +32 9 396 38 10. This can also be done via the chat function (included with PLUS membership) in your leadlife app.

After your purchase via the leadlife website

When you have purchased a leadlife service via the leadlife website ( https://www.leadlife.com/collections/catalogus ) you will receive an order confirmation by email. You will then receive a unique code. Each purchased leadlife service is linked to a unique trajectory code.

How do you get started with your purchased service?

If you already have a leadlife membership, activate your trajectory via '+ Enter trajectory code'. Scan the code you received by email or enter it manually. Please note! This code is case-sensitive.

If you do not yet have a leadlife membership, you can use the code that you received by email when purchasing a leadlife service to activate your LIFE or PLUS membership. On the other hand, you can also activate your trajectory with the same code via '+ Enter trajectory code'. Scan the code that you received by email or enter it manually. Please note! This code is case-sensitive.

Make an appointment:

Depending on your purchased trajectory, you will have to make an appointment in the lifestyle center (Ghent) or online. The available moments are automatically displayed in the leadlife app. Once you have booked your appointment, you will receive a confirmation by email.

Your appointment with…:

Depending on your purchase and the phase of your journey, you will or will not have an appointment with an independent doctor and/or health expert. If you want an appointment with a specific health expert, you can always inform us via support@leadlife.com or by phone on +32 9 396 38 10. This can also be done via the chat function (included with PLUS membership) in your leadlife app.

The User must cancel an appointment at least 48 hours in advance. This applies to appointments made (physical or online) within Leadlife BV with either a Healthcare Practitioner or a Healthcare Professional.

If the User decides to cancel within 48 hours before the effective appointment, does not show up at the agreed time or is absent more than twenty minutes after the start of the scheduled appointment, no reimbursement of the costs already incurred can be provided to the User. In the event of late attendance, Leadlife BV also reserves the right to cancel the appointment itself. The User can make a new appointment, although the costs for this additional or new appointment will be for the User.

In the event that Leadlife has to cancel an appointment (physical or online) made by a User with a Healthcare Practitioner or a Care Practitioner within 48 hours prior to the appointment, the User will be offered the option of a refund of the costs already incurred by the User for this specific appointment, or the option of booking a new appointment, in which case the costs for booking this new appointment will be borne by Leadlife BV. Leadlife BV reserves the right to deviate from the cancellation policy with reimbursement of costs if the cancellation of a Healthcare Practitioner or a Care Practitioner arises from a situation in which the Healthcare Practitioner or a Care Practitioner has been called in for an urgent intervention or is absent due to an accident or other force majeure situation.

We calculate a standard thirty minutes between each customer. In this way we can guarantee quality and sufficient attention.

There is an attractive waiting room in the leadlife center (Ghent) where coffee, tea, water, etc. are provided. If multiple customers wish to carpool, this is of course possible and we will ensure that the waiting is as pleasant as possible.